Shipping Policy

At Lunéra, we are committed to making sure your order arrives safely and efficiently. Below you will find information about our order processing and shipping process.

Order Processing Time

All orders are processed within 1–3 business days after your purchase is completed.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

During periods of high order volume, holidays, or promotional events, processing times may take slightly longer.

Shipping Time

Orders are shipped with trusted shipping partners to provide reliable delivery.

For customers in the United States:

Estimated delivery time: 4–10 business days after processing

Most orders arrive within this timeframe; however, delivery times may vary depending on shipping carrier performance, weather conditions, holidays, and other circumstances outside of our control.

Tracking Information

Once your order has shipped, you will receive an email containing your tracking number.

Please allow 24–72 hours for tracking information to update after receiving your shipping confirmation.

If your tracking information has not updated after this period, please contact us and we will be happy to assist.

Shipping Delays

While we work hard to ensure timely delivery, unexpected delays may occasionally occur due to factors outside of our control, including carrier delays, weather conditions, holidays, customs processing, or increased shipping volume.

Lunéra is not responsible for delays caused by shipping carriers or circumstances outside our control, but we will always do our best to assist you.

Incorrect Shipping Information

Please ensure that your shipping address is correct before completing your order.

If you notice an error with your shipping information, please contact us as soon as possible. We will do our best to help, but we cannot guarantee changes can be made after your order has entered processing.

Lunéra is not responsible for orders delivered to an incorrect address provided by the customer.

Contact Us

If you have any questions regarding your order or shipping, please contact our support team:

Email: supportlunerahair@gmail.com

We will respond as soon as possible and are happy to help.